Credits & Passes
Everything you need to know about band credits, Unlimited Pass, referral rewards, and managing billing.
Pricing
- Starter credits: every new band receives 10 starter credits.
- Credit packs: 5 credits for £6, 10 credits for £10, or 20 credits for £18.
- Unlimited Pass: £49 for 1 year of unlimited events and show days on one band.
- Events and show days: 1 credit each unless the band has an active Unlimited Pass or Legacy Plus entitlement.
- Tours, travel days, days off, finance entries, and to-dos are unlimited. Advance emails, notes, accommodation, files, and band members do not spend credits.
Buying Credits or a Pass
- Navigate to Settings > Credits & Passes
- Choose a credit pack or the Unlimited Pass
- Any active band member can buy credits or passes
- Credits and passes belong to the selected band, not the person who bought them
- Members can spend existing band credits when they create events or show days
Referral Credits
- The Credits & Passes page includes a referral link for your band
- Copy the link and send it to another band that is new to TourNote
- Your band earns 5 credits after the referred new band creates its first event or show day
- The page shows earned credits, pending referrals, and the monthly cap progress
- Referral rewards are capped at 20 credits per month
📱 Where you can manage billing
Credit and pass purchases are managed through the App Store. Legacy Plus is closed to new subscribers, and support can help with existing legacy billing records.
Billing Frequency
- Credit packs are one-off purchases and credits do not expire
- Unlimited Pass runs for 1 year from purchase
- Legacy Plus remains monthly while it stays active
Managing Payment Methods
- If you bought credits or a pass in the App Store, manage payment methods in your Apple account
- For manually managed Legacy Plus, support handles billing changes while it stays active
Updating Billing Information
- Apple collects billing details during App Store checkout
- Update billing details in your Apple account
- For Legacy Plus billing changes, contact support
Viewing Billing History
- Apple sends receipts for App Store credit and pass purchases
- View purchase history in your Apple account
- For Legacy Plus billing history, contact support
Pass Expiry and Legacy Plus Cancellation
- Unlimited Pass access lasts until the expiry date shown on the billing page
- When a pass expires, existing events and show days stay unlocked
- Future events and show days need credits or a new Unlimited Pass
- Existing Legacy Plus subscribers keep unlimited creation while their legacy entitlement remains active
- If Legacy Plus is cancelled or expires, future events and show days use credits or an Unlimited Pass
Buying Again
- Buy another credit pack whenever the band needs more credits
- Buy a new Unlimited Pass when the previous pass expires
- Credits never expire and remain with the band
- Existing unlocked dates remain available even if you do not buy again
Changing Billing Options
- You can buy credits and later add an Unlimited Pass for the same band
- Unlimited Pass bypasses credit spending while it is active
- Credit balances are not shared between bands
- If ownership changes, credits and pass access stay with the band
What Happens When Credits Run Out
- The band cannot create new events or show days without credits, Unlimited Pass, or active Legacy Plus
- Tours, travel days, and days off can still be created without credits
- Existing events and show days remain editable and fully accessible
- Deleting a chargeable date does not refund the credit
- Any active band member can buy more credits or an Unlimited Pass
Refunds
- Contact support@tournote.app to request a refund
- Refunded credit purchases remove unspent credits from that purchase
- Dates already unlocked with credits remain unlocked
- Refunded Unlimited Pass purchases stop future pass access but do not lock old content
- Refunds are processed to the original payment method
Who Manages Billing
- Any active band member can buy credits or an Unlimited Pass for the band
- Any active band member can spend existing credits when they create events and show days
- The band owner manages any remaining Legacy Plus entitlement
- If you need to change who manages Legacy Plus billing, transfer ownership
🔒 Secure Payments
Web credit and pass payments are processed through Stripe. Native credit/pass purchases are managed through Apple or Google when available. TourNote never stores your full credit card details.
⚠️ Existing Content
Existing events and show days stay unlocked after credits are spent, a refund is processed, or an Unlimited Pass expires. Billing changes only affect future event and show day creation.